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Refund Policy

Last updated: December 6, 2024

1. Overview

At Daily Email Marketing Solutions, we strive to ensure complete satisfaction with our services. This refund policy outlines our procedures and conditions for refunds across our various services and products.

2. SMTP Services Refund Policy

SMTP Warmup Services

  • 7-day money-back guarantee for new customers
  • Refund must be requested within the first 7 days of service
  • Service must not have been used for more than 30% of the purchased capacity

SMTP Building Services

  • 3-day money-back guarantee
  • Full refund if service setup has not been initiated
  • Partial refund may be available if setup is incomplete

3. Database Sales Policy

Due to the nature of digital data products:

  • No refunds after database delivery
  • Sample data available before purchase
  • Quality guarantee for delivered data
  • Replacement available for corrupt or incomplete data within 24 hours of delivery

4. Marketing Academy Refunds

  • 14-day money-back guarantee for course enrollments
  • Course content must not have been accessed more than 25%
  • Downloads and materials must not have been used
  • Certification programs are non-refundable once started

5. Non-Refundable Items

The following items are non-refundable:

  • Custom development services
  • Consultation fees
  • Setup fees once service has been initiated
  • Renewal fees

6. How to Request a Refund

To request a refund:

  1. Contact our support team through live chat or email
  2. Provide your order number and reason for refund
  3. Include any relevant details or documentation

We aim to process all refund requests within 2-3 business days.

7. Refund Processing

  • Refunds are processed to the original payment method
  • Credit card refunds typically take 5-10 business days
  • Cryptocurrency refunds are processed within 24 hours
  • Wire transfer refunds may take up to 7 business days

8. Contact Us

For any questions about our refund policy, please contact us:

  • Email: support@dailyemailmarketingsolution.com
  • Live Chat: Available 24/7 on our website
  • Contact Form: Through our Contact page

Note: This refund policy may be updated from time to time. We will notify users of any changes by updating the "Last updated" date at the top of this page.